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Privacy Policy for Bolela Technologies

Effective Date: 17/02/2025

At Bolela Technologies, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.bolelatech.co.za or use our services. By using our website, you agree to the collection and use of your personal data as described in this policy.

1. Who We Are

2. What Data We Collect

We may collect and process the following personal data:

  • Personal Identification Information: Name, email address, phone number, business name, and postal address.
  • Technical Data: IP address, browser type, and information about your visit (such as the pages you view and the links you click).
  • Transaction Data: Details of products and services you have purchased from us, and communications related to those transactions.
  • Marketing and Communication Data: Preferences for receiving marketing communications and your communication preferences.

3. How We Collect Data

We collect data in the following ways:

  • Directly from You: When you contact us, make a purchase, or subscribe to our newsletter.
  • Automatically: As you interact with our website via cookies and similar tracking technologies.
  • Third Parties: From external sources such as analytics providers or advertising networks.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To Provide Services: To deliver products and services you have requested.
  • Customer Support: To respond to inquiries, provide customer support, and troubleshoot problems.
  • Marketing: To send you marketing communications about our services, if you have opted in to receive them.
  • Website Analytics: To analyze website traffic and improve the user experience.
  • Legal Compliance: To comply with legal obligations or respond to legal requests.

5. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill our obligations to you when you purchase products or services.
  • Consent: When you have given explicit consent to receive marketing communications or allow cookies.
  • Legitimate Interests: For website improvement, fraud prevention, and ensuring the security of our systems.
  • Legal Obligations: To comply with applicable laws and regulations.

6. How We Share Your Data

We do not sell or rent your personal data to third parties. However, we may share your data with:

  • Service Providers: Companies who provide services on our behalf, such as payment processors, web hosting providers, and marketing platforms.
  • Legal Authorities: To comply with legal obligations or respond to lawful requests by authorities.

7. International Data Transfers

Your personal data may be transferred and stored outside of South Africa. We ensure that any transfer of your personal data is subject to appropriate safeguards, such as Standard Contractual Clauses, in compliance with applicable regulations.

8. Data Security

We take the security of your personal data seriously and have implemented technical and organizational measures to protect it from unauthorized access, loss, or disclosure. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee its absolute security.

9. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. In some cases, we may retain your data for longer if required by law or for legitimate business purposes (such as record-keeping).

10. Your Rights

As a data subject, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of any inaccurate or incomplete personal data.
  • Erasure: Request that we delete your personal data, under certain conditions.
  • Restriction: Request that we restrict the processing of your data, under certain conditions.
  • Portability: Request the transfer of your data to another organization or directly to you, under certain conditions.
  • Objection: Object to the processing of your personal data, under certain conditions.
  • Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@bolela.biz.

11. Cookies

We use cookies and similar technologies to enhance your browsing experience on our website. You can manage your cookie preferences through your browser settings. For more details on how we use cookies, please see our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: info@bolela.biz
  • Address: 49 Winifred Yell St, Garsfontein, Pretoria, 0042